Refund & Returns Policy

Last Updated: 12/09/2023

Welcome

At Medix Pharma, customer satisfaction is our priority. We stand behind the quality of our products and ensure a fair and transparent process for refunds and returns. This policy outlines the conditions under which refunds and returns are processed while maintaining discretion and security.

Eligibility for Refunds & Returns

To ensure product integrity and customer safety, we accept refund and return requests under the following conditions:

Damaged or Incorrect Items – If you receive a damaged or incorrect product, you must notify us within 3 days of delivery.

Lost or Missing Orders – If your order has not arrived within 30 days of shipment, you may request a replacement or refund.

Unshipped Orders – If your order has not yet been shipped, you may request a cancellation and full refund.

Refund Requests – Approved refunds will be processed to the original payment method within 2-3 business days.

For security and health reasons, we do not accept returns for opened, used, or tampered products.

Refund & Resolution Process

If you experience an issue with your order, follow these steps:

1. Contact Us – Submit a request via our [Contact Page] within the required timeframe, including your order number and issue details.
2. Verification – Our support team will review your claim and may request photos or additional proof for verification.
3. Resolution – Based on the situation, we will offer one of the following:

• A replacement shipment.

• Store credit for future purchases.

• A full or partial refund.

Refunds are issued back to the original payment method and typically take 2-3 business days to process after approval.

Exceptions & Non-Refundable Items

Certain circumstances are not eligible for refunds or returns:

Incorrect Address Provided – Orders shipped to an incorrect or incomplete address provided by the customer will not be refunded.

Opened or Used Products – For safety reasons, we cannot accept returns of opened or tampered items.

Delivery Confirmation – If a shipment is marked as “delivered” by the courier, we cannot issue refunds unless there is verifiable proof of non-receipt.

Change of Mind – Due to the nature of our products, we do not accept returns or refunds for orders placed by mistake or due to a change of mind.

We assess each request individually and reserve the right to approve or deny refunds based on the circumstances.

Contact & Support

If you need assistance with a refund or return request, please contact our customer support team via our [Contact Page] or email us at [Support Email].

Our team is available Monday – Sunday, 24/7 to assist with any inquiries.

We are committed to resolving any issues efficiently while prioritizing security, discretion, and customer satisfaction.