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Last Updated: 12/09/2023
Welcome
At Medix Pharma, customer satisfaction is our priority. We stand behind the quality of our products and ensure a fair and transparent process for refunds and returns. This policy outlines the conditions under which refunds and returns are processed while maintaining discretion and security.
Eligibility for Refunds & Returns
To ensure product integrity and customer safety, we accept refund and return requests under the following conditions:
Damaged or Incorrect Items – If you receive a damaged or incorrect product, you must notify us within 3 days of delivery.
Lost or Missing Orders – If your order has not arrived within 30 days of shipment, you may request a replacement or refund.
Unshipped Orders – If your order has not yet been shipped, you may request a cancellation and full refund.
Refund Requests – Approved refunds will be processed to the original payment method within 2-3 business days.
For security and health reasons, we do not accept returns for opened, used, or tampered products.
Refund & Resolution Process
If you experience an issue with your order, follow these steps:
- Contact Us – Submit a request via our [Contact Page] within the required timeframe, including your order number and issue details.
- Verification – Our support team will review your claim and may request photos or additional proof for verification.
- Resolution – Based on the situation, we will offer one of the following:
- Store credit for future purchases.
- A full or partial refund.
Refunds are issued back to the original payment method and typically take 2-3 business days to process after approval.
Exceptions & Non-Refundable Items
Certain circumstances are not eligible for refunds or returns:
Incorrect Address Provided – Orders shipped to an incorrect or incomplete address provided by the customer will not be refunded.
Opened or Used Products – For safety reasons, we cannot accept returns of opened or tampered items.
Delivery Confirmation – If a shipment is marked as “delivered” by the courier, we cannot issue refunds unless there is verifiable proof of non-receipt.
Change of Mind – Due to the nature of our products, we do not accept returns or refunds for orders placed by mistake or due to a change of mind.
We assess each request individually and reserve the right to approve or deny refunds based on the circumstances.
Contact & Support
If you need assistance with a refund or return request, please contact our customer support team via our [Contact Page] or email us at [Support Email].
Our team is available Monday – Sunday, 24/7 to assist with any inquiries.
We are committed to resolving any issues efficiently while prioritizing security, discretion, and customer satisfaction.
